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MARK AI TERMS & CONDITIONS

Last Updated: January 23, 2026

INTRODUCTION

Welcome to MarkAI (the "Platform"), operated by Adneuron Pvt Ltd, a company incorporated under the Companies Act, 2013, having its registered office at No.-51, 5F Mantri Commercio, Tower A, Deverabisanahalli, Bellandur, Bangalore South, Bangalore - 560103, Karnataka, India ("Company", "we", "us", or "our"). These Terms & Conditions ("Terms"), together with our Privacy Policy, Advertising Policy, and Refund Policy (collectively, "Policies"), form a legally binding agreement between the Company and you, the person accessing or using the Platform ("you", "your", or "User"). By accessing, registering, or using the MarkAI Platform in any manner, you agree to be bound by these Terms and all Policies. If you do not agree to any part of these Terms or Policies, you must immediately cease accessing and using the Platform. If you are using the Platform on behalf of a business, organization, or agency ("Represented Entity"), you represent and warrant that you have the authority to bind that entity to these Terms, and the entity agrees to be bound accordingly. We reserve the right to modify these Terms at any time. Changes take effect immediately upon posting to the Platform. Continued use of the Platform after such changes constitutes your acceptance of the updated Terms.

1. ABOUT THE PLATFORM

1.1. What is Mark AI?

Mark AI is a digital marketplace for out‑of‑home (OOH) and digital out‑of‑home (DOOH) advertising in India. The Platform enables:

1.1.a. Advertisers and Agencies ("Buyers")

  • Search and browse available advertising inventory (e.g., screens, billboards, transit media)
  • Create, manage, and execute advertising campaigns
  • Upload and manage creative content (images, videos, animations)
  • Make payments and manage budgets
  • Track campaign performance and viewership data

1.1.b. Screen Owners and Media Partners ("Sellers")

  • List and manage their available advertising inventory
  • Set pricing and availability windows
  • Receive and approve advertising submissions
  • Monitor play performance and earnings

1.1.c. Agencies

  • Manage multiple clients under a single account
  • Create separate client profiles and campaigns
  • Track billing and performance by client

1.2. Relationship Model

  • We are a technology platform operator, not an advertising agency, media buyer, or media owner.
  • We do not guarantee screen availability, playtime, audience reach, or effectiveness of any advertising campaign.
  • All transactions between Buyers and Sellers are facilitated through the Platform, and pricing is set by Sellers and approved by Adneuron at our sole discretion.
  • We are not responsible for screen condition, uptime, or actual display of content on any given screen.

2. ACCOUNT CREATION AND REGISTRATION

2.1. Registration Process

To use the Platform, you must:

  • Create a user account by providing accurate, truthful, and complete information, including: Name or business name, Email address, Phone number, Registered business address, GST/Tax identification number (if applicable), Bank account details (for payments via RazorPay)
  • Accept these Terms and our Policies in full
  • Comply with all applicable laws and regulations in India and your jurisdiction
  • Not misrepresent your identity or authority

2.2. Account Types

  • Advertiser/Agency Account: Buyers can register as individual advertisers or agencies. Agencies may create separate Client Accounts to manage multiple clients' campaigns and budgets independently.
  • Seller Account: Media owners and screen operators can register to list and manage inventory (if applicable to your current phase).

2.3. Your Responsibility

You are solely responsible for:

  • Maintaining the confidentiality of your login credentials (username, password, OTP)
  • All activities performed using your account
  • Ensuring accuracy of all information provided during registration
  • If you believe your account credentials have been compromised, contact us immediately at support@mark-ai.tech

2.4. Right to Reject or Suspend

We reserve the right to:

  • Reject any registration at our sole discretion
  • Suspend or terminate your account if you breach these Terms
  • Suspend or terminate your account if we reasonably believe your use may cause legal liability or harm to the Platform or other users

3. USER CONDUCT AND PROHIBITED ACTIVITIES

3.1. Acceptable Use

You agree to use the Platform only for lawful purposes and in accordance with these Terms. Specifically, you agree NOT to:

  • Modify, copy, or create derivative works of the Platform's software, code, interface, or content without authorization
  • Reverse‑engineer, decompile, or attempt to discover the Platform's underlying technology or source code
  • Remove, alter, or obscure any copyright notices, proprietary markings, or disclaimers
  • Use automated scripts, bots, or tools to scrape data, access the Platform, or manipulate auctions/pricing without our written permission
  • Interfere with or disrupt the normal operation of the Platform or access by other users
  • Submit false, misleading, defamatory, or offensive content, including personal information without consent
  • Harass, threaten, abuse, or post obscene, indecent, or unlawful material
  • Upload or distribute viruses, malware, or any technology that could harm the Platform or Users
  • Use the Platform for spam, phishing, fraudulent transactions, or unauthorized advertising
  • Circumvent, manipulate, or fraudulently access our pricing, billing, or payment systems
  • Violate or circumvent any applicable laws, regulations, or industry standards in India or globally
  • Harvest or collect user data without authorization or consent
  • Attempt to access or use accounts, systems, or data belonging to other users
  • Resell, redistribute, or transfer access to the Platform or your account without our permission
  • Use the Platform in any manner that infringes the intellectual property, privacy, or other rights of third parties

3.2. Consequences of Violation

If you breach any provision of this clause, we may, without notice or liability:

  • Suspend or terminate your account
  • Remove or block your content
  • Report you to relevant legal authorities
  • Hold you liable for damages or losses

4. CONTENT OWNERSHIP AND LICENSE

4.1. Your Content Submission

When you upload, submit, or store content on the Platform (including creative files, ad copy, images, videos—collectively, "Content Submission"):

  • You retain ownership of any intellectual property rights you hold in that content
  • You grant us a perpetual, worldwide, non‑exclusive, royalty‑free license to: Use, host, store, and reproduce your Content Submission; Modify, create derivative works (e.g., resizing for different screens); Distribute and publicly display your content for campaign execution; Use your content in aggregate reports or case studies (anonymized, unless you consent otherwise); Archive and retain your content for record‑keeping and legal compliance
  • This license continues even after you terminate your account or stop using the Platform
  • You represent and warrant that: You own or have the legal right to grant these licenses; Your Content Submission does not infringe any third‑party intellectual property or privacy rights; You have obtained all necessary consents from any people featured in your content

4.2. Content Standards

All Content Submissions must:

  • Comply with our Advertising Policy (see separate document)
  • Comply with all applicable Indian laws, including but not limited to: The Advertising Standards Council of India (ASCI) Code, Indian Penal Code provisions on defamation and obscenity, Consumer Protection Act, 2019
  • Not be defamatory, libellous, threatening, harassing, or obscene
  • Not promote illegal activities or harmful products

4.3. Content Approval and Rejection

  • We or any Seller may, at our absolute discretion, reject or refuse to approve your Content Submission
  • We are not required to provide reasons for rejection
  • We may remove content at any time if we reasonably believe it violates our policies or the law
  • Rejection or removal does not entitle you to a refund

5. PRICING, BIDDING, AND CAMPAIGNS

5.1. Fixed Pricing Model

Mark AI operates on a fixed pricing model where:

  • All advertising rates are set by Sellers and approved by Adneuron at our sole discretion
  • Pricing is displayed in Indian Rupees (INR) and may vary by: Inventory type and location, Time of day or day of week, Campaign duration, Audience reach and demographics
  • Pricing is non-negotiable and displayed clearly before you confirm any purchase

5.2. Campaign Setup and Execution

When you create a campaign, you must specify: Campaign name and objective, Target screens or locations, Campaign duration, Active hours or time slots, Daily or total campaign budget, Required creative files. We do not guarantee availability of specific screens, precise placement, viewership numbers, or uninterrupted display.

6. PAYMENTS AND WALLET MANAGEMENT

6.1. Payment Methods

We accept payments via: RazorPay (credit cards, debit cards, net banking, UPI, wallets), Bank transfers (if arranged directly with our team), Other payment methods as supported by RazorPay

6.2. Wallet and Credits

  • You must pre‑load funds into your MarkAI Wallet before purchasing advertising
  • Your wallet balance is held in Indian Rupees (INR)
  • All campaign costs are automatically deducted from your wallet when ads are confirmed as played
  • For Agency Accounts with multiple Clients: Each client may have a separate wallet/credit cache; Funds are not transferable between client wallets without our written approval

6.3. GST and Taxes

  • All prices displayed on the Platform are exclusive of GST (unless otherwise stated)
  • GST at the applicable rate (currently 18% for advertising services) will be added to your invoice
  • If you are GST‑registered, you may provide your GSTIN for reverse charge mechanism (if applicable)
  • You are responsible for all taxes, including income tax, and for filing appropriate tax returns
  • We will issue monthly invoices in your name for tax and accounting purposes

6.4. Payment Processing via RazorPay

  • We use RazorPay Pvt Ltd (a licensed payment gateway) to process all payments
  • Payment card/bank details are processed and stored by RazorPay, not by us. We do not store your full credit card details
  • RazorPay complies with PCI‑DSS (Payment Card Industry Data Security Standards)
  • We are not liable for RazorPay service failures, unauthorized card usage beyond RazorPay's control, or payment processing errors caused by RazorPay or your bank

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1. Governing Law

These Terms are governed by the laws of India, specifically: The Indian Contract Act, 1872; Consumer Protection Act, 2019; Information Technology Act, 2000; RBI regulations and guidelines

16.2. Jurisdiction

All disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka, India.

16.3. No Class Actions

You agree not to bring or participate in any class action, class arbitration, or representative action against us.

CONTACT US

Adneuron Pvt Ltd

📧Email:support@mark-ai.tech

📞Phone:+91-9997851513

🏢Address:No.-51, 5F Mantri Commercio, Tower A, Deverabisanahalli, Bellandur, Bangalore South, Bangalore - 560103, Karnataka, India

🌐Website:https://mark-ai.tech

Thank you for using MarkAI. We're committed to providing a transparent, fair, and secure advertising marketplace.